Shipping policy

At TasChester, we want to make your shopping experience simple and transparent. This Shipping Policy explains where we ship, how orders are processed, and when you can expect your order to arrive.

Shipping Locations

TasChester currently ships within the United States only.

We do not currently offer international shipping. Orders placed with delivery addresses outside the United States cannot be fulfilled through our store.

Processing Time

Orders are typically processed within 2–3 business days after the order is successfully placed.

Processing time includes receiving, reviewing, preparing, packing, and handing your order over to the shipping carrier.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Transit Time

Once your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.

Transit time begins after the package has been handed over to the shipping carrier.

Total Delivery Time

The estimated total time from placing your order to delivery is:

2–3 business days for processing + 3–5 business days for transit = approximately 5–8 business days total.

Please note that these are estimated timeframes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.

Tracking information allows you to monitor your package as it moves through the carrier's network.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your order, delivery address, package size, weight, and available shipping method.

Delivery Delays

While we work to meet the estimated 5–8 business day delivery timeframe, occasional delays may occur due to circumstances such as:

  • Severe weather

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Address-related issues

  • Other circumstances beyond our reasonable control

If an unexpected delay affects your order, please contact us and we’ll do our best to assist you.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you realize that you have entered an incorrect or incomplete address, contact us as soon as possible at info@taschester.shop. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

TasChester is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged orders, please provide your order information and, where applicable, photographs of the package and product so we can review the issue and determine the appropriate next steps.

Delivery Issues

If tracking shows that your order has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the relevant carrier.

If you still cannot locate your package, contact us at info@taschester.shop with your order number and tracking information.

Changes to This Shipping Policy

TasChester may update this Shipping Policy from time to time to reflect changes to our shipping operations, services, or business practices.

The latest version of this policy will be posted on our website.

Contact Us

If you have questions about shipping or your order, please contact us:

TasChester
Website: www.taschester.shop
Email: info@taschester.shop
Phone: +61 493 716 697
Address: Poets Road, West Hobart TAS 7000, Australia

We’re happy to help with any shipping-related questions.

TasChester — For happier pets and happier homes.